Baxi works

Key contacts and useful links

Listed below are a selection of telephone numbers and websites which could be useful for you or your business.

Further information can be found in the FAQs section, but if you are still struggling to find what you need, then please contact us using the enquiry form here and we'll be happy to help.



If you have problems logging on, or have a question about Works call:

1800 814 301

Or email:

Baxi Potterton Myson

For information and advice about our products, technical help, to book a training course or for general enquiries call:

00353(0) 1 4590870

Monday to Thursday: 8:00am - 4:30pm
Friday: 8:00am - 4:00pm

Or email:

Baxi Genuine Parts

For help and advice call:

0044(0) 344 871 1540

To find a part on our dedicated database visit Partsarena click here

Useful links

For more information about Baxi Potterton Myson, check out our website:

For more information about our sister companies visit:

Baxi -
Heatrae Sadia -
Potterton Commercial -
Andrews Water Heaters -

Register of Gas Installers of Ireland
To find out more about how to become a Registered Gas Installer:

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Baxi Toolbelt App

Our new mobile app enables you to scan the boiler promotional barcode and register the warranty quickly and easily when you’re on the go.

Find out more
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Join Works

It's easy to join and you can start reaping the benefits for your business straightaway and collecting points to spend in the rewards catalogue.

Find out more